Essay on Manage Quality Customer Service - 4529 Words

|[pic] | |Expand your knowledge with NDA qualifications and workshop training | | | |[pic] | |Final Assessment | |BSBCUS501C†¦show more content†¦| |What are the questions that all customers ask themselves |The questions that customers ask themselves (consciously or subconsciously) | |(consciously or subconsciously) before they commit to a |are, Does this product meet my needs? Am I receiving a proper level of | |purchase and how is the presented product/ service bundle |accompanying service? Am I happy with the overall product/service offering? | |likely to affect a customer’s purchasing decision? |Does this meet my perception of value for money on the basis of product, | | |service or bundle? | | |When a customer enters a retail outlet they will expect to be able to purchase| | |a product they require and receive and appropriate level of service to go with| | |the purchase. Even if an organisation offers a specific product that customers| | |wants, if customers dont receive an appropriate product/service bundle such |Show MoreRelatedManage Quality Customer Service1633 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to adviseRead MoreManage Quality Customer Service Essays2329 Words   |  10 PagesManage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local areaRead MoreSample Strategy Maps1108 Words   |  5 PagesFinancial Perspective Leader in Strategic Markets Increased Shareholder Value Diversify Revenue Streams Predictable Profitability â€Å"Customer Intimacy† â€Å"eBusiness Solution Leadership† Flexible, Innovative Solutions One Stop Accountability Deliver Comprehensive Solutions â€Å"Operational Excellence† Consistently Meets Expectations Customer Perspective Lifelong Advisor Proactively Deliver Value Easy to do business with Internal Perspective Build Lifelong Relationships Read MoreHqm=Cs1604 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on andRead MoreBus 430 Assignment 2: Inventory Management1369 Words   |  6 Pages(2) manufacturing or two (2) service companies that manage inventory and complete this assignment. Write a six to eight (6-8) page paper in which you: 1. Determine the types of inventories these companies currently manage and describe their essential inventory characteristics. 2. Analyze how each of their goods and service design concepts are integrated. 3. Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction. 4. Compare andRead MoreQuality Control : Quality Of A Product And Service1268 Words   |  6 PagesQuality control is evaluation process about quality of a product and service. It includes what actions a business to provide for the control and verification of certain characteristics of a product or service. It often relate to testing the quality of products or the results of services. The dependable, satisfactory, safe are aims of quality control to make sure that the product and service which are provided specific requirements and characteristics. The product and service is examined often randomlyRead MoreMarketing Mix - Service 7 Ps1528 Words   |  7 PagesCONTINUUM LEARNING PTE LTD 7Ps of Services Marketing Companies are competing strategically through service quality for greater differentiation in todays competitive marketplace. Successful companies focus on the services-dominant paradigm with investment in people, technology, human resources policies, and compensation linked to service performance of employees. This is important because contact employees’ attitudes and behaviours significantly influence the quality of service. They present the â€Å"face andRead MoreMarketing Wants Quicktime Support, And Customer Service Needs Real Media777 Words   |  4 PagesManufacturing needs Windows Media support, and customer service needs Real Media. You want to be able to centralize the administration of streaming servers, the disk storage of large audio and video files, and, of course, you want to be able to restrict and monitor bandwidth from the same central location. You want to provide simple self-service to end-users while maintaining control. You also need to track usage by de partment and bill your internal customers based on their usage, when applicable. MACCIUSRead MoreThe Expectation Management Of A Parcel Delivery Company1522 Words   |  7 Pageslevel of service in order to redefine the company’s business model. It will look at the promises the company makes and if they are realistic and how they will follow through, the choices it offers it customers and if the too are realistic or sustainable. The intent is to create a tiered-value offering based on the customers communicated service criteria. Based on what a company learns from the communication of what the customer expects, the company should be able to define its customer service businessRead MoreChallenges Faced By Hotel Competitors And Customers1606 Words   |  7 Pagestravel, globalizing and growing of economy. Nowadays, managing hospitality operations is not such easy, the reason is now there are huge amount of hotel competitors and customers are expecting more with higher living lifestyle. With the high amount of luxury travellers, hotels are tend to become mo re luxury by increase the service level and innovate high technology to gain competitive advantage. However, there might have challenges on operating the hotels with the issues of uncertainty. In this essay

Air Pollution in China Essay - 747 Words

Air Pollution in China When people think about air pollution, the things that come to their mind are smog, acid rain, and other forms of outdoor air pollution. Air Pollution is not a new topic. It is a problem that we have noticed since the industrial revolution, when trees, houses and cars were covered in soot from the factories. Every year, chemical substances present in the air within buildings affect the healths of thousands of people. The definition of air pollution is The presence in the atmosphere of one or more contaminants as is injurious, or tends to be injurious, to human health or welfare, animal or plantlife.Ozone, a gas, is a major part of air pollution in cities. When ozone forms air pollution, its also called smog.†¦show more content†¦Air pollution now is costing China 3.8% of its GDP while water pollution is costing another 2%. The report estimated this years combined health and non-health costs of air and water pollution at around US$100 billion. Their air is their leading cause of lung disease and a major indirect cause of work and school absenteeism. There are multiple of ways to prevent Air pollution in China, such as moving factories away from the cities, encourage clean-burning fuel, and cut back introducing of new private cars. Here is a list of the easiest ways you could help to prevent air pollution getting worse: -Carpool -Walk or ride a bicycle. -Shop by phone or mail. -Ride public transit. -Telecommute -Turn off the lights when you leave a room. -Replace energy hungry incandescent lights with fluorescent lighting. -Check with your utility company for energy conservation tips, like purchasing energy saving appliances. -Use a thermostat that automatically turns off the air conditioner or heater when you dont need them. -Add insulation to your home. -Use a fan instead of air conditioning. -Heat small meals in a microwave oven. -Dry your clothes on a clothesline. Stuff this simple could do so much for your country and health of not only yours but theShow MoreRelatedThe Pollution Of China Air Pollution1473 Words   |  6 Pages120 4/30/2015 Air Pollution in China â€Å"Anyone s life truly lived consists of work, sunshine, exercise, soap, plenty of fresh air, and a happy contented spirit,† -Lillie Langtry(BrainyQuote); air is important part of life without we cannot live, yet the people in China breath in pollution air which is slowing killing their population. Most of us take the air we breathe for granted and never stop to think that we are slowly causing theRead MoreCauses Of Air Pollution In China1044 Words   |  5 PagesReducing Air Pollution in China Do not know when to begin, people hardly breathe fresh air and seldom see the blue sky. When people go out with friends and family members, they do not have cheerful mood to enjoy the time when they are supposed to be joyous because they have to wear masks all the time. 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Frequent smog weather cause social disordered and serious harm to the health of residents. The number of respiratory diseases increased. Citizens live in a bad living condition. Because of the smog, we have to stop all outdoor works and activities. It also caused great economic losses. So we must do some thing to control the air pollution. Keywords: air pollution, control measures, Beijing Introduction:Read MoreEssay on Severe Air Pollution in China1563 Words   |  7 PagesAfter many years of ignoring the air pollution, smog ridden China has finally begun to take this issue more seriously. They are the worst country in the world when it comes to air pollution due to their huge population and large demand of manufactured goods (AFOP). This however is no excuse for what they do to the environment.This is a very important issue because of how much environmental damage can be prevented as well as setting an example of pollution reduction across the world. TheyRead MoreChina s Struggle With Air Pollution901 Words   |  4 PagesOn October 1st, 1949, the People’s Republic of China officially became a country and a player on the world stage. Since then, China has entered a new Communist era of stability, with the Reform and Opening Up policies of 1978 bringing in China’s phenomenal economic growth (Tisdell, 2008). However, with these advances in industry come a downside: air pollution. Since the early 1980s, air pollution levels have been climbing to dangerous levels. However, in 2013, the scales tipped for the worstRead MoreChina s Low Rates Of Air Pollution1257 Words   |  6 PagesChina, after an economic boom and great success in rapidly expanding in their markets and manufacturing, has become the perfect opposite case example to the United States in recent times. China began its rise to a modern global economic power in the 1980s, but never once had any strong, well-enforced environmen tal regulations until 2013. As unregulated factory and automobile use increased, China’s rates of pollution quickly surpassed that of the United States, leaving China much more affected byRead MoreA Major Area China s Air Pollution Effects On The Environment1568 Words   |  7 Pages A major area China s air pollution effects is the environment. With this in mind a way the pollution damages the environment is through acid rain (Air pollution in China). Sulfur dioxide and nitrogen oxides go high into the atmosphere to combine with oxygen to form the heavy pollutant known as acid rain (epa.gov). Acid rain easily dissolves in water, and when mixed with other pollutants in China s atmosphere, can contaminate the soil and water sources. 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Smog as an environmental problem has become a major social concern and the government has promulgated a number of policies and governance strategies. In June 2013, the State Council carried on the ten air pollution control measures and strived to practice the code of conduct --- share breath and

A Strange Place Essay Research Paper A free essay sample

A Strange Place Essay, Research Paper A Strange Topographic point I can non suit in little autos ; it is impossible. Two door athleticss autos are the worst. I scoot the place back until it touches the place behind me, and still I am snoging my articulatio genuss. This state of affairs and many others posed rather a job for me in my 9-month stretch in Europe, a topographic point of the unexpected, a topographic point where common sense and logic do non be, a topographic point really different from what I am used excessively. This was my first drive on a super-charged, turbo, bus, hi-tech 747 Jumbo Jet. The flight was LA to Amsterdam ; 12 hours directly. There I sat in Business category with epicurean, grey, leather reclining chairs. I had my pick of what film I wanted to watch, my pick of what repast was to be served, and my pick of how hot or cold it was. Everything was my pick. The air hostesss were great with their cunning German speech patterns and cute uniforms, carry throughing my every demand. I even had legroom. Wow, life couldn t get any better. I could even order alcohol free of charge, if I were so inclined. I could non acquire any slumber on this winging sail ship I was so lucky to be on. I watched every film, listened to every wireless station, read every free magazine, and ordered every free drink. I had it all. This, nevertheless, was NOT Europe. After 22 hours of pure Eden, my dream universe shortly came to a barbarous terminal as I stepped off the plane into an airdrome reeking of human perspiration and coffin nail fume. It was gross outing. My eyes started to biting and my lungs began to ache from the fume. I had to take a breath through my olfactory organ to maintain from smelling the rancid organic structure odor that emanated from about every individual in the airdrome. My one and merely thought was to acquire out of that topographic point every bit fast as possible. But of class, winging into another state, I had to travel through imposts, which was the most boring experience of my life. I had neer gone through imposts before. They check every one of your bags 15 times and they check your passport at least 4 or 5 times. Plus, they all spoke bad English so it was impossible to understand what they wanted me to make. Finally I got out of that atrocious topographic point and was ready to hit the streets. I stepped out of the front terminal automatic sliding doors. I looked in incredulity at the autos, they were all half to one third the size of normal American autos. Almost all of them looked like they had driven off a drop a few times. I tried to believe of how I was traveling to suit in those autos. They all had unusual names like Peugot, Opel , Aston Martin, etc. One name was non unusual to me, Mercedes, I hoped I would be siting in one of these all right cars. It turned out that the individual picking my up had a Volkswagon mini-bus. Volkswagens are the large thing at that place. They are like Ford here. So I threw all my bags in the dorsum of this coach and we left for the school go forthing a big cloud of black fume behind us. The thrust to school was non one of my favourite experiences. We were in a raggedy old coach, likely from the eighteenth century, that had clasp jobs, brake jobs and wheel jobs, and we were still driving about 110 miles per hour on the Autobahn. I was so frightened that I couldn t ticker, and what made things even worse was that it was a adult female driver. The Autobahn is Germany s chief main road. There is no posted velocity bound on this insane stretch of main road where 1 could go through the state without even detecting. If you of all time drive in Germany on the Autobahn, neer of all time travel into the far left lane. You are likely to acquire rear ended by some 200 thousand dollar Mercedes. That left lane has a minimal velocity bound of 120 stat mis per hr. You see large, silver, S-Class Mercedes coming up behind you with its horn blare and its headlamps blinking. As it whizzes by you at a pathetic velocity all you see is the driver with both custodies on the wheel gazing co nsecutive in front, intensely concentrating on the route in front of him. We arrived at the school, thank God, and the first thing I noticed was that it was out in the center of nowhere. I mean, the nearest large metropolis was 2 and a half hours off. There were corn fields and cattles everyplace. The edifices where all about 200 old ages old with clefts running half manner down the outside and old orange tile roofs. The school evidences used to be corn fields and Equus caballus grazing lands. There were wild flowers of all different colourss everyplace, and attractively brilliant oak trees surrounded the campus, about like a palace wall. The thing about these old edifices is that they don Ts have good plumbing or electricity. Everything was so mediaeval. It was really different from what I was used to endorse place. This topographic point, although really different from what I was used to, gave me many valuable experiences that helped me recognize who I was. It helped me calculate out what my ends were and how I was traveling to accomplish them. The school had no agencies to assist me accomplish these ends, and that s what made it so great. I suggest sing a unusual topographic point whenever you have the opportunity because it is genuinely a great experience.